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Home : News : An Open Letter to Angry iPhone Owners from Steve Jobs

angry customer apple
angry customer apple

An Open Letter to Angry iPhone Owners from Steve Jobs

After lowering the price of the iPhone by $200, angry iPhone users started contacting Apple CEP Steve Jobs. They wanted a rebate... and they got it.

Sep 6, 2007 by J. Frank Wilson
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Reading Time: < 1 minutes

This week Apple announced new iPods and lowered the iPhone price by $200. But what if you were one of the millions of people who bought an iPhone 2 months ago? You’d probably be a little-pissed off right? Apple CEO, Steve Jobs, got so many emails from angry iPhone customers that he wrote an open letter on the Apple website today. The letter says that every customer who purchased an iPhone from either Apple or AT&T will receive a $100 Apple store credit.

Placating Angry iPhone Owners

Offering a store credit rebate is a brilliant move by Apple. It will placate the angry early iPhone adopters who are feeling cheated, still, keep the money in Apple’s pocket and generate lots of press like this article.

Open Letter From Steve Jobs

Here’s the open letter from Steve Jobs (transcript link):

Steve Jobs' Open Letter To Angry Iphone Customers (2007)

Once again Apple has proven why they are so loved by their fan base. But, hey Steve, shouldn’t it be a $200 store credit?

J. Frank Wilson
J. Frank Wilson

Frank Wilson is a retired teacher with over 30 years of combined experience in the education, small business technology, and real estate business. He now blogs as a hobby and spends most days tinkering with old computers. Wilson is passionate about tech, enjoys fishing, and loves drinking beer.


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Category: News, Technology Tag: Apple, apple store, AT&T, iPhone, Mobile, Open Letter, Steve Jobs
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