• Skip to main content
  • Skip to header right navigation
  • Skip to site footer
  • About
  • Contact
  • Subscribe
  • Advertise
methodshop

methodshop

tech news, reviews & how to's

  • Trending
  • Latest
  • Tech
    • Apps
    • Internet
    • Software
    • Security
    • Games
    • Advertising
  • Life
    • Entertainment
    • TV & Film
    • Music
    • Health & Science
    • Family
    • Social Media
    • Food
    • Style
  • Learn
    • Tutorials
    • Reviews
    • News
      • Business
      • Crime
      • Politics
  • Fun
    • Featured
    • Humor
    • Holiday

Home : DIY & Tutorials : How To Sync Your Palm Pilot with Microsoft Entourage For Macintosh

How To Sync Your Palm Pilot with Microsoft Entourage For Macintosh

If you own a Palm Pilot, then you'll well aware of the convenience of being able to have access to your calendar and contact into on the go. But if you add new info to your Palm Pilot, then how do you get that info back into your computer? This tutorial will show you how to sync with Microsoft Entourage.

February 21, 2001 by jayfrankwilson
FacebookTweetPinLinkedIn
Table of Contents[Hide][Show]
  • 01) Install Entourage
  • 02) Entourage Conduit
  • 03) Handheld Synchronization
  • 04) Synchronize Settings
  • 05) Disable the Palm Desktop Address Book
  • 06) Entourage Troubleshooting

If you own a Palm Pilot, then you’ll well aware of the convenience of being able to have access to your calendar and contact info on the go. But if you add new info to your Palm Pilot, then how do you get that info back into your computer? This tutorial will show you how to sync with Microsoft Entourage. For example, if you add contact information to your handheld for someone you meet while traveling, you can add that information to your Entourage Address Book simply by synchronizing. Also, if you add events to your Palm Date Book while you are away, you can update the Entourage Calendar when you return home. This tutorial will show you how to sync your Palm Pilot with Microsoft Entourage.

Requirements:

  • Microsoft Office 2001
  • Palm OS compatible handheld that uses Palm OS 2.0 or later, including Handspring Visor.
  • A Palm cradle and a cable that connects the handheld to your computer
  • Palm Desktop software version 2.6.1 or later installed on your computer
  • A computer with Macintosh OS 9
  • Intermediate level experience on a Macintosh computer

01) Install Entourage

Install Microsoft Entourage from your Office 2001 CD-ROM. Then open the Value Pack folder.

Minted Methodshop

Install all relevant updates for Office 2001. You can find them on Microsoft’s Mac website. These (2) updates below especially are needed:

  • Microsoft Office 2001 Combined Update 9.0.4
  • Microsoft Word + Entourage 2001 Special Edition SSL Security Updater

02) Entourage Conduit

Part of the “Value Pack” includes some optional files for Syncing your Palm Pilot or Handspring organizer. Open the “Handheld Synchronization” folder. You should see these items listed:

  • Disabled Conduits
  • Entourage Conduit
  • Entourage Conduit Support

Minted Methodshop

You need to put the Entourage Conduit into the “Conduits” folder inside your “Palm” folder. This folder is probably on the first level of your Hard Drive. If not, try your Applications and Utilities folders. You can also do a search with Sherlock.

Minted Methodshop

Or if you were previously using Outlook Express before Entourage, look in the “Conduits” folder. If a conduit for Outlook Express is in there, you can put it into the trash.

03) Handheld Synchronization

OK we’re getting close. Don’t close that “Handheld Synchronization” folder yet. See the “Entourage Conduit Support” file? It’s a system extension.

Minted Methodshop

Drag that file into your Extensions folder (inside the System Folder). You should get a dialog box letting you know that it needs to go into your “Extensions” folder. If you don’t get this message, you will have to manually place it in your “Extensions” folder.

Minted Methodshop

04) Synchronize Settings

If you have been using both Entourage and your Palm separately, and have important addresses on both, choose “Do Once Then Synchronize.” Otherwise, have your Palm “Overwrite Entourage” or the other way around. You select these various options from the pull downs that say “Synchronize” in the image below. Check this screen before you Sync the first few times to be safe.

Minted Methodshop

Then decide if you would like to Synchronize your Private Records. People with sensitive information should probably not select this.

05) Disable the Palm Desktop Address Book

Open the Conduit Manager. You’ll find this Utility in your Palm folder. The Palm Desktop software comes with an address book, however you can only sync your handheld with one address book. Since you obviously want to use Entourage, we have to turn off the default address book. To disable the Palm Desktop Address Book, change the Hot Sync Action to “Do Nothing”. Then make your Entourage Conduit “Synchronize” like in the image below. Double click on these Conduits for more options.

Minted Methodshop

06) Entourage Troubleshooting

Now HotSync. To synchronize data, simply place the handheld in the cradle, and then press the HotSync button. That should be it. If you are having problems try checking your cables, restarting, and if all else fails, read the real directions or shoot us an e-mail. What follows are some issues our users have run into. Their experiences might shed some light on what problems you are having.

Make sure you have the latest Palm mac software. Get some Microsoft Entourage help here.

If you have problems synchronizing data between Entourage and your handheld, click the links below for solutions:

  • Some Entourage contacts do not appear on my handheld after I synchronize.
  • Entourage Identity Issue
  • When I try to synchronize, I get an alert that says the user doesn’t exist.
  • My categories don’t synchronize properly.
  • Entourage recurring calendar events don’t always synchronize properly.
  • Japanese addresses do not synchronize properly.
  • Some of my data did not synchronize.
  • Synchronization failed.
  • My private records don’t synchronize.
  • After I synchronize using a different computer, some of my Entourage events and Date Book records are duplicated.

Some Entourage contacts do not appear on my handheld after I synchronize.
By default, all of your Entourage contacts are copied to your handheld when you synchronize, except for those you specifically exclude. If some of your contacts are not copied, you might have excluded them. To include a contact when you synchronize, open the contact in Entourage, and then select the Sync this contact with Palm Organizer check box.

Entourage Identity Issue
“Hi! Thank you for your info on how to sync my Palm with Entourage. I followed all of your detailed instructions. When I go to Conduit Setting and click on Entourage I get: “An Entourage Identity matching this Handheld user could not be located”. I would appreciate some help. Thank you.” ~Heinz K.

In your Applications folder is your Palm folder. Open your HotSync manager program. Then select Edit Users from the HotSync menu bar pull down. Make sure the name that appears in the top right of your Palm Pilot and this HotSync name are the same.

When I try to synchronize, I get an alert that says the user doesn’t exist.
If you receive an alert that says the user doesn’t exist, make sure that your Palm user and your Entourage identity names match.

My categories don’t synchronize properly.
Although you can assign both Entourage items and Palm records to categories, some of your Entourage category information might not be copied to the handheld when you synchronize.

Entourage recurring calendar events don’t always synchronize properly.
Entourage recurring calendar events synchronize correctly with handheld repeating Date Book records. However, if you change one occurrence of a recurring calendar event, that occurrence is treated as a separate record on the handheld; it is unconnected to the other occurrences. If you make changes to a series of recurring events in Entourage, make sure that you manually make the same change to any handheld records that once belonged to the series.

Japanese addresses do not synchronize properly.
When you enable Japanese contact format in the Entourage Address Book, some address fields are combined and others are added, such as the Postal code field. Therefore, the information in Entourage address fields might not transfer to the appropriate address fields on the handheld when you synchronize. If this happens, you can edit the addresses manually on the handheld. For more information about Japanese contact format, click Microsoft Entourage Help on the Help menu.

Some of my data did not synchronize.
After you have synchronized for the first time, the Entourage conduit uses the fast synchronization method, which updates only items and records that have changed. On rare occasions, the conduit might not recognize that a record or item has changed and fail to synchronize it. If you notice that some of your data did not synchronize, try performing a slow synchronization. To do so, hold down SHIFT while you press the HotSync button on the cradle. For more information about slow synchronization, see the handheld documentation.

Synchronization failed.
If you can’t synchronize successfully, you might need to assign more memory to HotSync Manager. In the Palm folder, click the HotSync Manager icon. On the File menu, point to Get Info, and then click Memory. To assign more memory to HotSync Manager, type a larger size in the Minimum Size box.

My private records don’t synchronize.
When you select synchronization options, you can specify whether you want to include or exclude private records when you synchronize. To include private records, click Synchronize private records. If you decide to include private records after you have synchronized at least once, you must perform a slow synchronization for the change to take effect. To perform a slow synchronization, hold down SHIFT while you press the HotSync button on the cradle. For more information about slow synchronization, see the handheld documentation.

After I synchronize using a different computer, some of my Entourage events and Date Book records are duplicated.
You can synchronize your handheld with as many computers as you want; for example, you can synchronize with your computer at work and then again with your computer at home. However, if you synchronize your handheld with a second computer and then dismiss or snooze a reminder using either the handheld or the second computer, the event or record might be duplicated the next time you synchronize with the original computer. Such duplication occurs only if you perform a slow synchronization with the original computer. If this happens, simply delete one copy of the duplicated event or record.

Related Articles:

  • How Modern Day Cowboys are using Palm Pilots (2004)
  • Silly 1990s Fads That Were Cool Then, But Definitely Aren’t Now
  • How To Keep Spam Email From Invading Your Microsoft Outlook Inbox
  • Everyday Office Problems As Solved By John Rambo


FacebookTweetPinLinkedIn
Category: DIY & Tutorials, Software, Technology Tag: Entourage Address Book, Handspring, Macintosh, Macintosh OS 9, Microsoft, Microsoft Entourage, Microsoft Office, Microsoft Outlook, Palm Pilot
Previous Post:Funny Office Space QuotesThe 30 Best Office Space Quotes (How Many Do You Know?)
Next Post:Xbox Announcement: Microsoft Announces New Gaming Console (2001)Microsoft Announces the Xbox

Sidebar

Popular Posts

  • Job Automation Using ChatGPT Could Make These Jobs Obsolete - Is Your Job On This List?Job Automation Using ChatGPT Could Make These Jobs Obsolete – Is Your Job On…
  • The Surprising Story Behind The NBC ChimesThe Surprising Story Behind The NBC Chimes
  • 7 Pictures Of Naked People Captured By Google's Cameras7 Pictures Of Naked People Captured By Google’s Cameras
  • How To Change The Default LG TV Home Screen To Live TVHow To Change The Default LG TV Home Screen To Live TV
  • 5 Funny Resurrection Jokes To Share On Easter Sunday5 Funny Resurrection Jokes To Share On Easter Sunday
  • 20 Famous People Who Are Members Of The Sleepless Elite20 Famous People Who Are Members Of The Sleepless Elite
  • Top 200 Nielsen DMA Rankings (2023) – Full ListTop 200 Nielsen DMA Rankings (2023) – Full List
  • Is Your Hatch Restore Already Registered? Here's How To Fix It And Unregister A Hatch Restore.Is Your Hatch Restore Already Registered? Here’s How To Fix It And…
  • The Best Caddyshack Quotes: 30 Famous Caddyshack Quotes That'll Make You LaughThe Best Caddyshack Quotes: 30 Famous Caddyshack Quotes That’ll Make You Laugh
  • 30 Dirty Irish Pick Up Lines That Will Probably Get You Slapped30 Dirty Irish Pick Up Lines That Will Probably Get You Slapped

Categories

Ask Alexa St. Patrick's Day - Funny St. Patrick's Day Jokes & Irish Jokes

10 Fun Things To Ask Alexa On St. Patrick’s Day

Amazon’s Alexa can be a fun and helpful part of your St. Patrick’s Day celebrations and activities. Here are some fun Irish and St. Patrick’s Day related things to #AskAlexa.

How To Visually Identify AI-Generated Text

How To Manually Identify AI-Generated Text Without Using A ChatGPT Detector

Wondering if what you’ve read is bot or human-generated? AI text detectors can help, but can be time-consuming. Here’s how humans can train to identify AI-generated text.

Recent Posts

  • How To Manually Identify AI-Generated Text Without Using A ChatGPT Detector
  • 10 Clever Tech Gifts That People Actually Want
  • 10 Fun Things To Ask Alexa On St. Patrick’s Day
  • 30 Dirty Irish Pick Up Lines That Will Probably Get You Slapped
  • Why Chuck E. Cheese Is Still Using Floppy Disks To Make Its Rodent Mascot Dance

Jump to comments

About

MethodShop’s mission is to entertain, inform, and sometimes gross you out. MethodShop has affiliate relationships, so we may get a small share of the revenue from your purchases. Items are sold by the retailer, not by us. All prices are subject to change.

Latest

How To Visually Identify AI-Generated Text

How To Manually Identify AI-Generated Text Without Using A ChatGPT Detector

Clever Tech Gifts

10 Clever Tech Gifts That People Actually Want

Follow

  • Facebook
  • Twitter
  • Instagram
  • YouTube
  • Pinterest
MethodShop Animated Zoom Icon
  • About
  • Submit
  • Disclaimer
  • Privacy Policy
  • Contact
  • Subscribe
  • Store

Copyright © 2023 MethodShop · All Rights Reserved